Your Privacy Is Our Responsibility

tj688 is a safe and reliable online gaming platform operated specifically for players in Bangladesh. We believe that protecting our users' personal information is not merely a legal obligation — it is our ethical responsibility.

This Privacy Policy ("Policy") provides a detailed description of what information we collect about tj688 platform users ("you" or "user"), how that information is used, with whom it may be shared, and what steps we take to protect your rights over that information.

By reading this policy, you will get a complete picture of your data-sharing relationship with tj688. We encourage you to read this entire document carefully.

tj688 collects various types of information in order to provide its services. The details are set out below:

2.1 Information You Provide Directly

Information you provide when registering an account or using our services:

• Full name and date of birth (required for age verification)
• Mobile number and email address
• Residential address
• Identity document details (national ID card or passport — only when identity verification is required)
• Payment information — bKash, Nagad, Rocket, or Upay mobile wallet details
• Any information you provide when contacting customer support

2.2 Automatically Collected Information

When you use the tj688 platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and device type
• Date and time of site access (Bangladesh Standard Time, UTC+6)
• Pages you visited and how long you spent on them
• Login and logout records
• Information collected through cookies and similar tracking technologies (see Section 8 for details)

2.3 Gaming Activity Information

To ensure responsible gaming and improve service quality, we retain:

• Game history and betting records
• Win and loss records
• Transaction history — deposit and withdrawal details
• Bonus and promotion usage records
• Personal limits and preferences set on the account

tj688 uses collected information only for specific and legitimate purposes, which are described in detail below:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Confirming your identity and preventing unauthorized access
• Providing gaming services and processing transactions (via bKash, Nagad, Rocket, and Upay)
• Verifying and completing deposit and withdrawal requests
• Managing the VIP program and bonus benefits

3.2 Customer Support and Communication

• Responding to your questions and complaints (via 24/7 live chat and email)
• Sending important account-related notifications
• Sending transaction confirmation messages
• Informing you of service changes or policy updates

3.3 Security and Fraud Prevention

• Detecting and preventing suspicious activity
• Preventing the operation of multiple accounts
• Addressing cybersecurity threats
• Maintaining the integrity of the platform

3.4 Responsible Gaming

• Monitoring gaming behavior patterns
• Proactively offering support when needed
• Assisting with setting and managing personal limits

3.5 Service Improvement

• Improving the technical performance of the platform
• Making the user experience easier and more enjoyable
• Making decisions about adding new games and features

tj688 treats the privacy of your personal information with the highest importance. We do not disclose your information to third parties except in the specific circumstances below:

4.1 Service Partners

We work with a number of trusted technology and payment partners to operate our services. These partners process information only in accordance with our instructions — they have no right to use it for their own purposes. They include:

• Payment processing providers (for secure connections with bKash, Nagad, Rocket, and Upay)
• Cybersecurity and fraud detection services
• Cloud storage and server service providers
• Customer support platforms

4.2 Legal Obligations

We may be required to disclose information to legal authorities in the following circumstances:

• Upon receipt of a valid order or summons from a competent court
• Upon a lawful request from a government investigation authority
• In connection with investigations related to financial crime or fraud
• Under obligations related to national security

4.3 Business Changes

If a major change occurs in tj688's business structure (such as a merger or acquisition), user information may be transferred to the relevant parties. In such cases, we will notify you in advance, and the new authority will also be bound to follow this privacy policy.

4.4 With Your Consent

In any circumstances other than those above, we will obtain your explicit consent before disclosing your personal information.

tj688 uses industry-standard technology to protect your information. Our security framework operates at the following levels:

5.1 Technical Security

• SSL/TLS Encryption: All data exchanged between your browser and our servers travels through encrypted channels
• Data Encryption: Stored sensitive information is kept in encrypted form
• Firewall and Security Monitoring: Continuous network monitoring and unauthorized access prevention
• Two-Factor Authentication: An additional security layer for account login
• Regular Security Audits: System vulnerability assessments conducted by independent experts

5.2 Administrative Security

• Only authorized staff may access user information, and only on a need-to-know basis
• All staff are required to sign confidentiality agreements
• Regular training on data protection is provided
• Data access logs are maintained and reviewed regularly

tj688 retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used:

6.1 Information for Active Accounts

All relevant information is retained for as long as your account is active. This is essential for providing services and ensuring security.

6.2 Retention After Account Closure

Even after an account is closed, some information may be retained for a specified period:

• Financial transaction records — based on accounting and legal requirements
• Identity verification information — for fraud prevention and regulatory needs
• Dispute-related information — until the relevant dispute is fully resolved

6.3 Deletion of Information

When the retention period expires, or upon your valid request, we securely and permanently delete or anonymize your information. The deletion process ensures that recovery is not possible afterward.

As a tj688 user, you have certain important rights over your personal information. We fully respect these rights:

7.1 Right to Access

You have the right to know what information we hold about you. You may request a copy of your information at any time.

7.2 Right to Rectification

If the information we hold about you contains any errors or is incomplete, you have the right to request a correction. Keeping information accurate is important for both parties.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or an active dispute.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted — for example, while a dispute about the accuracy of the information is ongoing.

7.5 How to Exercise Your Rights

To exercise any of the rights above, please contact us:

• Email: [email protected]
• Via 24/7 live chat support

We will try to respond within a reasonable time after receiving your request. We may need to verify your identity to ensure that only the account holder can access the information.

The tj688 website uses cookies and similar technologies. These technologies help improve your experience on the site and enhance the effectiveness of our services.

8.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site — maintaining login sessions, security verification, etc.
• Functional Cookies: Used to remember your preferences and settings
• Analytics Cookies: Analyze usage patterns on the site to help improve services
• Security Cookies: Used to detect and prevent fraud

8.2 Cookie Control

You can block or delete cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some important features of the site to not work properly.

tj688 strictly provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors.

An age verification process is followed at the time of account registration. If we have reason to believe that a minor's information has been collected for any reason, we will immediately close that account and permanently delete all related information.

If you believe that a minor is using our platform, please notify us immediately at [email protected] or via live chat.

tj688 reserves the right to update this privacy policy as needed. This policy may be revised from time to time due to changes in services, new legal requirements, or technological developments.

In the case of significant changes, we will provide you with appropriate notice — via your registered email address or through a clear notice on the platform. Continued use of the site after any changes will be considered as your consent to the updated policy.

For your convenience, the date of the most recent update is mentioned at the top of this page. We advise you to review this policy regularly.

If you have any questions, concerns, or complaints regarding this privacy policy, please do not hesitate to contact us. The tj688 customer service team provides round-the-clock support in Bengali and English.

Ways to contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform

In response to your privacy-related request, we will verify your identity and respond appropriately as quickly as possible.